Patriot Surplus - Frequently Asked Questions
Where are we located?
We are located in Columbia, SC. For our complete address, visit our Contact Us page.
Are our items taxed?
Unless, you reside in South Carolina, you will not be taxed.
Will you speak with a "real person" when calling in?
Yes. All of our calls are answered by an individual within the United States.
What are our hours of operation?
Our warehouse is open Monday-Friday from 7am to 8pm. We are available to receive calls between 8am and 6pm Monday-Friday.
Do we ship to APO/FPO/DPO addresses?
Yes, we do ship to all APO/FPO/DPO addresses.
Do we ship internationally?
We do ship internationally. We are currently ship to the following countries: Australia, Austria, Belgium, Bermuda, Canada, Denmark, France, Germany, Ireland, Israel, Japan, Republic of Korea, New Zealand, Sweden, Switzerland, United Kingdom and the following territories and islands: American Samoa, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau and the US Virgin Islands. Please note that all orders requesting shipment to freight forwarders must be processed through PayPal otherwise we will have to cancel the order.
Please note that all International Orders (not APO, DPO or FPO) using credit cards may delay processing and shipment of the order until we can confirm legitimacy of the order and billing information. The only payment method for International orders that will not cause this delay is through PayPal.
What forms of payment do we accept?
We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept PayPal and cash payments.
Do we accept returns and exchanges?
Yes we do. For detailed information, visit our Return Policy page.
What if the item you purchased is backordered?
We try to avoid backorder problems as much as possible, however if your item is placed on backorder we will notify you as quickly as possible as well as provide you with an estimated in stock date.
How long will it take us to process your order?
Shipping time varies depending on item availability, however expect a 1-3 day period in which your order is picked, packed, processed, and shipped. After that period, your order will be shipped to you immediately.
General Shipping Disclaimer:
Order processing is done on business days (Monday-Friday) and your order will not be processed on a non-business day (Saturday-Sunday). If you select an express shipping option (UPS Next Day Air), this does not mean that you will receive the item the next day, but rather that once your order has been picked, packed, processed, and shipped that you will receive it the day after it is picked up by the carrier.