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Customer Service
Shipping
When will you receive your order?
 
Please read the information below.  It is important that you understand how we process orders.  We appreciate your order and want you to have an accurate level of expectation with respect to delivery of your order.

To determine the date we'll ship your order, allow 2 to 3 business days for order processing, packing and labeling.  Then add the transit time as shown in the chart below for the shipping method you selected at checkout.  For example, UPS Next Day Air will get your package to you the day after the processing is complete. 

Orders with express shipping options (Next Day Air, 2nd Day Air and 3 Day Select) still require 2 to 3 business days for order processing.  Selecting 2nd Day Air does not mean you will receive your order in two days. 

Still have a question?

If you have questions that aren't covered here, please click here to use our live chat service or call us, toll-free, 1-866-608-2266.

 
Shipping Time in Transit
UPS Ground (Transit time is based on your zip code)
1-6 business days
UPS 3 Day Select
3 business days
UPS 2nd Day Air
2 business days
Next Day Air Saver (Delivery by close of business next business day.)
1 business day
Next Day Air (This is not available in all areas. Consult UPS to verify.)
10:00am Next Business Day.
USPS First Class Mail
7-14 business days
USPS Priority Mail
5-7 business days
USPS Express Mail (Not available in all areas. Consult USPS to verify.)
1 business day
USPS Priority Mail International
10-14 business days
USPS Express Mail International
5-10 business days

UPS Ground Time in Transit Map

We do ship internationally.  Please add your desired items to the shopping cart to see international shipping options.

Sales Tax
Sales tax is applicable for customers residing in Pennsylvania.

Payment
We accept and prefer VISA, Mastercard, and American Express on our secure web server. We also accept PayPal, and money orders.

Returns Policy


Patriot Surplus wants you to be completely happy with your purchase. If the item you receive does not meet your expectations, we are happy to exchange it or offer a refund for the purchase amount less shipping fees. In order to accept a return, the items being returned must be new, unworn, returned with all boxes, packing materials and tags intact. Boots worn outside can not be returned. There can be no soiling, sand, or scuff marks on the boot or it can not be restocked. Returns must be received within 30 days of the delivery date. Shipping fees are never refundable.  Any Danner, LaCrosse or Belleville boots returned with no exchange will be charged a 15% restocking fee which is deducted from your refund.

You must obtain a return authorization number from our customer service department prior to sending your item back to us. Please click here to generate a Return Authorization Request and state the reason for your return. Please note any size change requests if you are seeking an exchange. If you need a larger or smaller size, please state the exact size needed. We will issue you a return authorization number and give you return instructions. Some items such as boots are shipped direct from the manufacturer and will have different return addresses than items shipped from our central Pennsylvania warehouse. Please do not return items without a valid Return Authorization.

The item must be returned within 30 days via a trackable shipping service to be eligible for return. If the item is returned damaged, the item will not be eligible for exchange or refund of the purchase amount. Items returned beyond the 30 day limit can not be refunded. Thank you for your business. We appreciate it!

Contact Us
The most effective method of contact is through email at info@patriotsurplus.com or by using our live chat service. We log all emails and respond within 24 to 48 hours in most cases.

If you need immediate assistance, feel free to call us at 717-323-1104 or 1-888-608-CAMO . Our business hours are 10:00am to 5:00pm eastern time Tuesday through Saturday.

Patriot Surplus
15 N Hanover St
Carlisle, PA 17013