Patriot Surplus wants you to be completely happy with your purchase. If the item you receive does not meet your expectations, we are happy to exchange it or offer a refund for the purchase amount less shipping fees. In order to accept a return, the items being returned must be new, unworn, must not smell of smoke, returned with all boxes, packing materials and tags intact. Boots worn outside can not be returned. There can be no soiling, sand or scuff marks on the boot or it can not be restocked. Returns must be received within 30 days of the delivery date for everything except boots. Shipping fees are never refundable. Any name brand boots such as Danner, LaCrosse, Altama, Corcoran, Converse, Matterhorn, Magnum, Rocky, Wellco, Smith & Wesson or Belleville boots returned with no exchange will be charged a 15% restocking fee which is deducted from your refund.
You must obtain a return authorization number from our customer service department prior to sending your item back to us. Please note any size change requests if you are seeking an exchange. If you need a larger or smaller size, please state the exact size needed. We will issue you a return authorization number and give you return instructions. Some items such as boots are shipped direct from the manufacturer and will have different return addresses than items shipped from our central Pennsylvania warehouse. Please do not return items without a valid Return Authorization.
The item must be returned within 30 days via a trackable shipping service to be eligible for return. If the item is returned damaged, the item will not be eligible for exchange or refund of the purchase amount. Items returned beyond the 30 day limit can not be refunded. Thank you for your business. We appreciate it!
The most effective method of contact is through email at firstname.lastname@example.org or by using our live chat service. We log all emails and respond within 24 to 48 hours in most cases.
If you need immediate assistance, feel free to call us at 717-323-1104 or 1-888-608-2266 . Our business hours are 9:00am to 5:00pm eastern time Monday through Friday.
15 N Hanover St
Carlisle, PA 17013