We have a very simple shipping policy. After you have added all of your items to your shopping cart, go to the cart page. After you enter your zip code, you will be presented with a real time shipping quote for all the shipping options available to your location. If you live in the lower 48 states or at a US military base abroad, value ground shipping is free if your order is over $75. If it is under that amount, you will be charged for standard ground shipping. Free shipping does not apply to orders whose weight exceeds 70 pounds. Standard shipping fees will be assessed and you will be notified prior to shipment.
What is "value ground shipping"? Value ground shipping is offered as a free shipping option if your order value exceeds $75. The shipping method utilized could be UPS Surepost, USPS Priority Mail or USPS First Class mail. It is a slower non-time critical shipping method. Some deliveries using this method can take up to 14 business days. Do not select this option if your order is time sensitive. We can not guarantee delivery times when you choose this option. Should you need faster delivery, please select one of the paid methods.
Please note: our warehouse does not ship on Saturdays, Sundays or holidays. These are considered non-business days for UPS. Additionally, if the billing address and shipping address on your order do not match, or if your billing information does not match the information on file with your credit card, there may be a delay in processing and shipping your order while we verify the order with your card issuer.
We do ship internationally. We are currently revamping our International Shipping system. Until this process is complete, orders placed from outside the United States (not APO, FPO or DPO addresses) will have to be placed through our customer service department at (888) 608-2266 Mon – Fri 8am to 6pm EST. Please note that all orders requesting shipment to freight forwarders must be processed through PayPal otherwise we will have to cancel the order.
When will you receive your order?
Please read the information below. It is important that you understand how we process orders. We appreciate your order and want you to have an accurate level of expectation with respect to delivery of your order.
To determine the date we'll ship your order, allow 1 to 5 business days for order processing, packing and labeling. Most orders are processed in 1 to 2 business days, however orders that ship from alternate warehouses may take up to five business days. Next, add the transit time as shown in the chart below for the shipping method you selected at checkout. For example, UPS Next Day Air will get your package to you the day after the processing is complete.
Orders with express shipping options (Next Day Air, 2nd Day Air and 3 Day Select) still require 2 to 3 business days for order processing. Selecting 2nd Day Air does not mean you will receive your order in two days.
Still have a question?
If you have questions that aren't covered here, please click here to use our live chat service or call us, toll-free, 1-888-608-2266.
UPS Time in Transit Map